FAQs

🛍️ Orders & Shipping
Q: How long does shipping take?
A: Most orders are processed within 1–2 business days and delivered within 5–10 business days, depending on your location.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email. You can also track it anytime through the “Track Your Order” page on our website.

Q: Do you ship internationally?
A: Currently, we ship to selected countries. Please check our Shipping Policy or contact us to confirm availability in your region.

🐾 Product Questions
Q: Are your products safe for all pets?
A: Yes! All our products are made with pet-safe, non-toxic materials and are tested for quality and durability.

Q: How do I set up the Smart Pet Feeder?
A: The Smart Pet Feeder comes with a detailed instruction manual. You can also check our setup video guide on the product page or contact support for help.

Q: What size pet is the slow feeder plate suitable for?
A: Our slow feeder plates are designed for both cats and small to medium-sized dogs. Larger sizes may be introduced soon!

🔄 Returns & Exchanges
Q: What’s your return policy?
A: We offer hassle-free returns within 30 days of delivery. Items must be unused and in original packaging. See our Return Policy for full details.

Q: How do I request a return or exchange?
A: Simply email our support team at [your email] with your order number and reason for return. We'll guide you through the next steps.

💬 Customer Support
Q: How can I contact customer service?
A: You can reach us via our Contact Us page or email us at [your support email]. We aim to respond within 24 hours, Monday–Friday.

Q: Can I change or cancel my order after placing it?
A: If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible.