Return Policy

At Pawanimo Store, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help.

✅ Eligibility for Returns
We accept returns within [3] days of the delivery date for most items. To be eligible for a return:

The item must be unused, unwashed, and in its original packaging

Tags and labels must be intact

Proof of purchase (order number or receipt) is required

❌ Non-Returnable Items
The following items are not eligible for return:

Gift cards

Final sale or clearance items

Personalized or custom-made products

Intimate or sanitary goods.

🔁 Exchange Policy
We do not offer direct exchanges. If you'd like a different item, please return the original product and place a new order.

💸 Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed back to your original payment method within [5–10 business days].

Please note:

Original shipping costs are non-refundable

Refund timing may vary depending on your payment provider

🚚 How to Initiate a Return
Email us at returns@pawanimo.com with your order number and reason for return

We’ll send you a return authorization and instructions

Carefully package the item and send it back using the provided label or your preferred method

Keep the tracking number for your records

📦 Return Shipping
If the return is due to our error (e.g., wrong or defective item), we’ll cover the shipping costs

Otherwise, return shipping is the customer's responsibility

🌍 International Returns
For international orders, customers are responsible for return shipping fees and any applicable duties or taxes.

📩 Questions?
If you have any questions about our return policy, contact us at:

Email: support@pawanimo.com